:root{
  --bg:#0d1420; --bg2:#121b2a; --card:#172234; --card2:#1d2a40; --line:#2a3a55;
  --text:#e8eef8; --muted:#8a9bb5; --accent:#3d8bfd; --accent2:#2f6fd6;
  --ok:#2fbf71; --warn:#f2b13a; --hot:#ff7a3d; --bad:#ff4d5e; --violet:#9b7bff;
  --r:14px; --sh:0 6px 24px rgba(0,0,0,.25);
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--text);font:15px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-text-size-adjust:100%}
a{color:var(--accent);text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
h1,h2,h3{margin:0 0 .5em;line-height:1.2}
h1{font-size:22px}h2{font-size:18px}h3{font-size:16px}
.muted{color:var(--muted)} .small{font-size:13px} .tiny{font-size:12px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.grow{flex:1 1 auto}
.hidden{display:none!important}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}

/* layout */
.top{position:sticky;top:0;z-index:20;background:rgba(13,20,32,.92);backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}
.top-in{max-width:1200px;margin:0 auto;padding:10px 16px;display:flex;align-items:center;gap:14px}
.brand{display:flex;align-items:center;gap:10px;font-weight:800;font-size:17px;white-space:nowrap}
.brand .logo{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,var(--accent),var(--violet));display:grid;place-items:center;font-size:16px}
.brand small{display:block;font-weight:500;font-size:12px;color:var(--muted)}
.nav{display:flex;gap:4px;flex-wrap:wrap}
.nav a{color:var(--muted);padding:7px 11px;border-radius:9px;font-weight:600;font-size:14px}
.nav a.on,.nav a:hover{color:var(--text);background:var(--card)}
.me-chip{margin-left:auto;display:flex;align-items:center;gap:8px;color:var(--muted);font-size:13px;cursor:pointer;white-space:nowrap}
.ava{width:32px;height:32px;border-radius:50%;background:var(--card2);display:grid;place-items:center;font-weight:700;color:var(--text);border:1px solid var(--line);flex:none}
main{max-width:1200px;margin:0 auto;padding:18px 16px 96px}
.bnav{display:none}
@media (max-width:820px){
  .nav{display:none}
  .bnav{display:flex;position:fixed;bottom:0;left:0;right:0;z-index:30;background:rgba(18,27,42,.97);border-top:1px solid var(--line);padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
  .bnav a{flex:1;text-align:center;color:var(--muted);font-size:11px;font-weight:600;padding:4px 0;border-radius:10px}
  .bnav a .i{display:block;font-size:20px;line-height:1.2}
  .bnav a.on{color:var(--text);background:var(--card)}
  .me-chip .nm{display:none}
  main{padding:14px 12px 96px}
}

/* ui */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--card);padding:9px 14px;border-radius:11px;cursor:pointer;font-weight:600;white-space:nowrap}
.btn:hover{background:var(--card2)}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.pri:hover{background:var(--accent2)}
.btn.ok{background:var(--ok);border-color:var(--ok);color:#06210f}
.btn.danger{border-color:#5a2730;color:#ff8a95;background:#2a1820}
.btn.big{padding:14px 18px;font-size:16px;border-radius:13px;width:100%}
.btn.sm{padding:6px 10px;font-size:13px;border-radius:9px}
.btn:disabled{opacity:.5;cursor:not-allowed}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.field{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}
.field label{font-size:13px;color:var(--muted);font-weight:600}
input,select,textarea{background:var(--bg2);border:1px solid var(--line);border-radius:10px;padding:10px 12px;width:100%;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--accent)}
textarea{min-height:80px;resize:vertical}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
@media (max-width:620px){.grid2{grid-template-columns:1fr}}
.chips{display:flex;gap:6px;overflow-x:auto;padding-bottom:4px;scrollbar-width:none}
.chip{border:1px solid var(--line);background:var(--card);color:var(--muted);padding:7px 12px;border-radius:999px;font-weight:600;font-size:13px;cursor:pointer;white-space:nowrap}
.chip.on{background:var(--text);color:var(--bg);border-color:var(--text)}
.chip b{margin-left:4px}
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}
.b-new{background:#1d3357;color:#8fbaff}
.b-in_progress{background:#3a2e12;color:#ffc966}
.b-done{background:#123a25;color:#6ee7a4}
.b-cancelled{background:#2a2f3a;color:#9aa6b8}
.b-pr-Срочная{background:#3d2614;color:#ffae6b}
.b-pr-Аварийная{background:#45161e;color:#ff7d8a}
.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.toolbar input[type=search]{max-width:340px}
.toolbar select{width:auto;min-width:160px}
.stats{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:16px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px;cursor:pointer}
.stat .n{font-size:24px;font-weight:800}
.stat .l{font-size:12px;color:var(--muted);font-weight:600}
@media (max-width:620px){.stats{grid-template-columns:repeat(3,1fr)}.stat .n{font-size:20px}}

/* tickets list */
.tlist{display:grid;gap:10px}
.titem{display:grid;grid-template-columns:6px 1fr auto;gap:12px;align-items:stretch;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px 12px 0;cursor:pointer;color:var(--text)}
.titem:hover{border-color:#3b5277}
.titem .bar{border-radius:0 6px 6px 0;background:var(--line)}
.titem .ttl{font-weight:700;font-size:15.5px}
.titem .meta{color:var(--muted);font-size:13px;margin-top:3px}
.titem .side{display:flex;flex-direction:column;align-items:flex-end;gap:6px;text-align:right}
.age{font-weight:800;font-size:14px;white-space:nowrap}
.a0{color:var(--ok)}.a1{color:var(--warn)}.a2{color:var(--hot)}.a3{color:var(--bad)}
.titem .bar.bg0,.bg0{background:var(--ok)}.titem .bar.bg1,.bg1{background:var(--warn)}.titem .bar.bg2,.bg2{background:var(--hot)}.titem .bar.bg3,.bg3{background:var(--bad)}
.thumbs{display:flex;gap:4px}
.thumbs img{width:44px;height:44px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}
.empty{text-align:center;color:var(--muted);padding:40px 10px}

/* ticket page */
.tk-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:flex-start}
.kv{display:grid;grid-template-columns:150px 1fr;gap:8px 12px;font-size:14.5px}
.kv dt{color:var(--muted)} .kv dd{margin:0}
@media (max-width:620px){.kv{grid-template-columns:1fr}.kv dt{margin-top:6px;font-size:12px}}
.cols{display:grid;grid-template-columns:1.2fr 1fr;gap:16px;margin-top:16px}
@media (max-width:900px){.cols{grid-template-columns:1fr}}
.ph-sec{margin-bottom:14px}
.ph-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:8px;margin-top:8px}
.ph-grid .ph{position:relative;aspect-ratio:1;border-radius:11px;overflow:hidden;border:1px solid var(--line);background:var(--bg2);cursor:zoom-in}
.ph-grid img{width:100%;height:100%;object-fit:cover;display:block}
.ph-grid .del{position:absolute;top:4px;right:4px;background:#000a;border:0;color:#fff;border-radius:7px;padding:2px 7px;cursor:pointer}
.ph-ttl{display:flex;align-items:center;justify-content:space-between;gap:10px}
.ph-ttl .lbl{font-weight:800;letter-spacing:.04em}
.lbl-before{color:#ff9a8a}.lbl-after{color:#6ee7a4}
.upl{position:relative;overflow:hidden}
.upl input{position:absolute;inset:0;opacity:0;cursor:pointer}
.log{list-style:none;margin:0;padding:0;font-size:13.5px}
.log li{padding:8px 0;border-bottom:1px dashed var(--line)}
.log li:last-child{border:0}
.log .w{color:var(--muted);font-size:12px}
.actions{display:grid;gap:8px;margin:14px 0}
.alert{padding:10px 12px;border-radius:11px;background:#2b2412;color:#ffd27a;font-size:13.5px;border:1px solid #4a3c17}
.alert.red{background:#2a1418;color:#ff98a2;border-color:#552430}
.alert.green{background:#10291b;color:#7de6a9;border-color:#1d4d32}

/* archive */
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:12px}
.tile{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px;cursor:pointer;color:var(--text)}
.tile:hover{border-color:#3b5277;background:var(--card2)}
.tile .t{font-weight:800;font-size:17px}
.tile .s{color:var(--muted);font-size:13px;margin-top:4px}
.tile .n{display:flex;gap:10px;margin-top:10px;font-size:13px}
.crumbs{display:flex;gap:6px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:14px;margin-bottom:12px}
.crumbs a{color:var(--muted)} .crumbs a:hover{color:var(--text)}
.wtable{width:100%;border-collapse:collapse;font-size:14px}
.wtable th{text-align:left;color:var(--muted);font-weight:600;font-size:12.5px;padding:8px;border-bottom:1px solid var(--line)}
.wtable td{padding:10px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.wtable tr{cursor:pointer}
.wtable tr:hover td{background:var(--card)}
@media (max-width:760px){
  .wtable thead{display:none}
  .wtable,.wtable tbody,.wtable tr,.wtable td{display:block;width:100%}
  .wtable tr{background:var(--card);border:1px solid var(--line);border-radius:12px;margin-bottom:10px;padding:8px 10px}
  .wtable td{border:0;padding:3px 0}
}

/* modal & lightbox */
.modal{position:fixed;inset:0;z-index:60;background:rgba(3,7,14,.72);display:flex;align-items:center;justify-content:center;padding:14px}
.modal .box{background:var(--bg2);border:1px solid var(--line);border-radius:18px;max-width:520px;width:100%;max-height:92vh;overflow:auto;padding:18px;box-shadow:var(--sh)}
.lb{position:fixed;inset:0;z-index:70;background:rgba(0,0,0,.92);display:flex;align-items:center;justify-content:center}
.lb img{max-width:96vw;max-height:88vh;border-radius:10px}
.lb .cap{position:absolute;bottom:14px;left:0;right:0;text-align:center;color:#ccd;font-size:13px}
.lb .x{position:absolute;top:12px;right:16px;font-size:30px;color:#fff;background:none;border:0;cursor:pointer}
.lb .nv{position:absolute;top:50%;transform:translateY(-50%);font-size:40px;color:#fff;background:#0006;border:0;border-radius:12px;padding:4px 14px;cursor:pointer}
.toast{position:fixed;left:50%;bottom:90px;transform:translateX(-50%);background:#1f2d45;color:#fff;border:1px solid var(--line);padding:10px 16px;border-radius:12px;z-index:90;box-shadow:var(--sh);max-width:90vw}
.toast.err{background:#3a1820;border-color:#6b2a38}

/* login */
.auth{min-height:100vh;display:grid;place-items:center;padding:20px}
.auth .card{width:100%;max-width:380px;padding:24px}

/* staff */
.people{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.person{display:flex;gap:12px;align-items:flex-start}
.person .ava{width:46px;height:46px;font-size:17px}
.off{opacity:.5}

/* ===== TV ===== */
body.tvmode{background:#0a101b}
.tv{padding:22px 26px;min-height:100vh}
.tv-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}
.tv-title{display:flex;align-items:center;gap:14px}
.tv-title .ic{font-size:34px}
.tv-title h1{font-size:34px;font-weight:900;margin:0}
.tv-title .sub{color:var(--muted);font-size:15px;margin-top:2px}
.tv-cnt{display:flex;gap:26px;align-items:flex-start}
.tv-c{text-align:right}
.tv-c .l{color:var(--muted);font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.tv-c .n{font-size:44px;font-weight:900;line-height:1.05}
.tv-tools{display:flex;gap:8px;align-items:center}
.tv-tools select{width:auto;background:#111a2a}
.tv-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}
.tvc{border-radius:18px;padding:14px 16px;border:1.5px solid;position:relative;min-height:170px;display:flex;flex-direction:column;gap:8px}
.tvc .id{background:#0b0f18aa;border:1px solid #ffffff1a;border-radius:10px;padding:6px 10px}
.tvc .id small{display:block;font-size:10px;font-weight:800;letter-spacing:.1em;color:#8a9bb5}
.tvc .id b{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:16px;letter-spacing:.04em}
.tvc .tm{display:flex;align-items:center;justify-content:space-between;gap:8px}
.tvc .tm .t{font-size:26px;font-weight:900;display:flex;align-items:center;gap:8px}
.tvc .tm .t .dot{width:20px;height:20px;border-radius:50%}
.tvc .ttl{font-size:19px;font-weight:800;line-height:1.25}
.tvc .loc{color:#c3cede;font-size:14.5px;font-weight:600}
.tvc .who{color:#8a9bb5;font-size:13.5px;margin-top:auto}
.tvc .who b{color:#dce6f5}
.tvc.l0{border-color:#2fbf7166;background:linear-gradient(180deg,#12261d,#111a24)}
.tvc.l0 .t{color:#6ee7a4}.tvc.l0 .dot{background:radial-gradient(circle at 35% 35%,#8ff5bd,#1f8f50)}
.tvc.l1{border-color:#f2b13a77;background:linear-gradient(180deg,#2a2412,#161a22)}
.tvc.l1 .t{color:#ffd27a}.tvc.l1 .dot{background:radial-gradient(circle at 35% 35%,#ffe08f,#c48a16)}
.tvc.l2{border-color:#ff7a3d88;background:linear-gradient(180deg,#2e1d16,#181a22)}
.tvc.l2 .t{color:#ffab7a}.tvc.l2 .dot{background:radial-gradient(circle at 35% 35%,#ffb08a,#d4561f)}
.tvc.l3{border-color:#ff4d5e99;background:linear-gradient(180deg,#30151c,#1a141e)}
.tvc.l3 .t{color:#ff7d8a}.tvc.l3 .dot{background:radial-gradient(circle at 35% 35%,#ff9aa4,#c21f33)}
.tvc.avar{animation:pulse 1.6s infinite}
@keyframes pulse{0%,100%{box-shadow:0 0 0 0 #ff4d5e00}50%{box-shadow:0 0 0 6px #ff4d5e55}}
.tv-side{display:grid;grid-template-columns:1fr 360px;gap:20px}
@media (max-width:1100px){.tv-side{grid-template-columns:1fr}}
.tv-panel{background:#111a2a;border:1px solid var(--line);border-radius:16px;padding:14px 16px;margin-bottom:16px}
.tv-panel h3{font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}
.tv-m{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px dashed var(--line);font-size:14.5px}
.tv-m:last-child{border:0}
.tv-done{padding:7px 0;border-bottom:1px dashed var(--line);font-size:13.5px}
.tv-done:last-child{border:0}
.tv-clock{font-size:15px;color:var(--muted);font-weight:700}
.tv-empty{grid-column:1/-1;text-align:center;padding:60px;color:#6ee7a4;font-size:26px;font-weight:800}
@media (max-width:700px){.tv{padding:14px}.tv-head{flex-direction:column}.tv-title h1{font-size:24px}.tv-c .n{font-size:30px}}